Automation is everywhere. And there is this insane rush to automate more and more of marketing.
The big promise: if we automate marketing money will roll in and we’ll sip Pina Coladas in Hawaii.
I can see why this has become such a promising mantra:
A: It really would be amazing if we could automate marketing and sit back and relax. But why stop there, why not just automate life and take a permanent high end vacation? Both are just as likely.
B: Software vendors are buzzing about the power of marketing automation message. I can see why they’re doing it: software has a 70% margin.
I don’t care about the people hawking the software, I care about you, the brave ecommerce entrepreneur.
My reasons for why marketing automation is a mostly terrible idea:
1: When was the last time you tweaked an aspect of your business (like pricing, bundling, paid campaign, or email blast)? If the answer is “in the last 12 days” then automation may not be for you. The point is that if your business is evolving then automation can lead to all sorts of unintended consequences because each change
could most definitely
2: As a leader it’s really hard to audit automation because tentacles of automated campaigns spread far and deep. And with conditional aspect of automation ( if – then type scenarios) you might never be able to recreate a user path to see if it’s broken.
3: The fact that you are even thinking about automating marketing should be a red flag to consider a deeper issue. Maybe you’ve realized that there are bigger issues with the business? Are you using automation as a way to avoid the truth? If you’re an online business you should love marketing, you shouldn’t be thinking about getting it out of the way. I doubt very much if this ad was the outcome of automated processes:
4: Like cheap leather your customers can smell automated experiences a mile away. It’s damn hard to make automated experiences authentic. One of the most common aspects of marketing automation are automated emails. Nearly all retailers have some sort of automated drip campaigns set up. Most feel like talking to the automated prompt when I frantically call my bank. I’m not saying the voice assistant doesn’t get the job done, she does, but she ain’t no match to an actual human. Maybe I’m saying this because I’m a marketer, maybe the average user wouldn’t catch on, but I know instantly when I receive an automated email. And ignore them 100% of the time (are you listening Tommy Bahama email team?). You know my rule, if it’s automated, it’s craparoo.
5: Prevents you from getting your hands dirty. Prevents you from getting to the truth. By definition, the whole point of automation is to create something and then forget it. But learnings happen when we revisit things every
Now, if you absolutely are knee deep in automation and if the cost of turning it off is exorbitant my advice is to create a simple listing of all aspects of automation with a listing of the trigger and content related to each trigger. And then do a manual audit once a quarter. And as the leader of the business, you need to lead this audit process.