BUYER PSYCHOLOGY-DRIVEN CONVERSION OPTIMIZATION
“Why should I hire an outsider like Frictionless Commerce?”
You’ve grown without our help. Couldn’t you continue unassisted? Absolutely.
But what you get with us is an outside perspective.
The maker is too close to the problem. You’ve seen the cleverness of your solution so often it starts to feel ordinary. But not to us.
Ever end up getting tons of great ideas while on a vacation?
That’s because it’s hard to dream up new ideas when you’ve been looking at the same page for 12 weeks.
On the other hand, we see things like a new visitor would because we sit on the outside—because of our deep focus on buyer psychology.
You don’t have to just accept our ideas.
The beauty of A/B testing is that it allows us to test completely different ideas. In some ways, it’s like an insurance policy. 80% of your content will stay the same but with the remaining 20% why not test game-changing ideas?
UNCOMFORTABLE WITH BIG RISKS?
We could expose a test to 10% of visitors and run it for just 24 hours. That would be enough time to see how people respond. Moreover, we can even monitor a test hourly if that’s your preference.
The goal is to test radical ideas while managing risk every step of the way.
So let’s test big ideas because big ideas lead to competition-destroying insights.
If you’ve grown your business believing people don’t read long descriptions, then let’s test long form copy. At worst, it’ll prove what you’ve always known. But at best, it’ll reveal a totally new insight. An insight none of your competitors know about.
In short, when you hire us, you’re not just getting different ideas (in our view, different by itself is meaningless). Instead, when you hire us you’re getting an idea development system based on over 19,000 hours of practice.
WHY NOW?
The world is changing. Many ideas that worked in the past are now ineffective because how people discover, research and buy is constantly evolving. For example, here are some shifts we’re seeing:
- Mobile traffic has doubled but mobile conversions are still 50% lower than desktop.
- New visitors are exiting faster. They’re a lot less patient and carry sky-high expectations. We’re expected to be mind readers.
- Visitors are a lot more distracted. We call this the “beagles on steroids” phenomenon (Bryan Eisenberg taught us that).
- Amazon
In this rapidly evolving environment, the only sure way to stay ahead is by constantly testing.
But you’re busier than ever. When was the last time you had the luxury of time to A/B test your most important page?
BUYER PSYCHOLOGY
This focus on the quirks of shopper behavior is what differentiates Frictionless Commerce from hundreds of conversion optimization agencies (some of which you may have worked with before).
Curious about buyer psychology? If so, then test your instincts by taking this quick quiz:
Shoppers are emotionally driven creatures. We’ve developed a core framework of 3 conversion tactics—data- and psychology-backed emotional triggers that influence shoppers to buy.
WHY FRICTIONLESS COMMERCE?
Like a dog gazing at a bone, we’re laser-focused on buyer psychology. Understanding the invisible force that guides buy decisions is our life’s calling.
The success of our buyer-psychology driven approach comes from running 300+ A/B tests for 100+ e-tailers in the past decade. Instead of spitballing and seeing what sticks, we develop tests that are informed by our fine-tuned model.
The goal isn’t to change button colors. The goal is to influence purchase intent.
Clients choose us because they want to avoid the following:
… there is a better way.
SIZE MATTERS
We’re the world’s smallest conversion optimization team (it’s just the two of us). And this means we bring everything we’ve got to every project. How do we maintain quality? By never working on more than 7 projects at a time. It’s amazing how focused one can be when there aren’t 15 interruptions in a day. That’s the difference you get with Frictionless Commerce.
OUR PROCESS & FEES
Achieving a 20% improvement is a two step process:
1: Anticipate user questions. Even the ones they’re embarrassed to ask.
2: Address 4 types of thoughts: “too good to be true”, negative, competition, and “do nothing”.
Once you master these you don’t need us.
We work in $5,000 projects. Each project is guaranteed to drive $10,000 in new sales in the first 90 days.
Ancient Romans would have the civil engineer stand under the bridge they’d just built while a Legion marched over it. Like that civil engineer, our incentives are aligned with yours. For each project, you pay $2,500 upfront but the remaining balance ($2,500) is only paid if the project is a success. That’s our guarantee.
“Wait, only $10,000 in new sales?”
$10,000 is in the first 90 days. The winning idea then continues to drive new sales. You’ll see a total lift that’s far higher. But our project is 90 days so let’s lock in at least $10,000 in new sales by that point. None of that “you will have a zillion dollars in new sales in the next 3 years” nonsense.
Our fee covers: copywriting, test design, setting and launching A/B test, reporting $$ impact.
If a concept isn’t moving the needle as expected and needs to be tweaked, that’s already included in project fees. Basically, once the project starts there are no unexpected charges.
“Why not just charge hourly?”
The secret to developing a monster winner is to constantly tweak and adjust an idea. A test winner pays for itself 8 times over. With hourly work, the client (you) would need to pay for each iteration of a test. This didn’t seem fair so we changed it. With a fixed fee system if we can nail a test in the first attempt, great, but if we need to make 5 sets of tweaks to find the winner that’s on us. It’s covered in our flat fee. By keeping the price fixed we get to control the process and are held responsible for the final outcome.