A couple of weeks ago, we wrote an article (link) explaining how you can improve product descriptions by studying submitted reviews. Reviews are a great way to see why customers actually “like” the product you are selling. We received some very interesting comments and questions:
— What happens if your product page doesn’t have a lot of reviews?
— How are you supposed to know why customers are purchasing if you don’t have any reviews?
There are two ways in which you can deal with a product page that either has a low number of reviews or low purchase numbers:
1. Send an email to people who have purchased your product asking for feedback.
This is a great way for you to increase feedback from your customers. Generally speaking, 1,200 purchases will generate 1 organic product review. Sending an email to each customer might sound tedious, but 71% of customers will leave a review for a product when asked (source). What does this mean for you? A potential of 852 new reviews from those 1200 customers when normally your site would only be getting 1.
Now we come to the question of what if the purchase numbers for this product are low?
2. If the user is on the page, engages with the page, then starts to exit, show them a message.
Not everyone is going to interact with the prompt, but it slows people down. If someone takes the time to read that prompt and enter their email, you can collect feedback on what you need to do to improve your product page. For the sake of continuity, we’ll use the same site (spinlife.com) that was used in the previous article.
The first image is the default state of the product page:
Once the user navigates towards the close button, a popup will appear with our messaging:
You don’t need to have high sales numbers to figure out what’s on your customer’s mind, you just have to ask.