Personalized Product Description

Rishi Rawat Blog Posts 4 Comments

If you’re selling a sport hydration drink mix you can get away with a basic product description. The price point is relatively low and the use cases are pretty easily understood (it’s a hydration mix for people who are into active sports).

But, if you’re selling a complex product that appeals to different audience types then you have a problem. Because in order to cover ALL details and address ALL questions for ALL users you need a lot of words. But only 30% of that content is relevant to any one buyer group.

What is a marketer to do?

We think we’ve invented a brand new solution. I know it’s new because I’ve studied over 1,500 product pages in the last 4 years and never, not once, seen it.

To illustrate the idea we created a concept for GOAL ZERO’s Yeti 150 portable station (note: not a client).

We picked this product because it’s a complex sale and costs around $200. Different user types reach this page, each with their own sets of questions.

Instead of showing a really long description our concept replaces all the content and shows a questionnaire where the content was:

Questionnaire buyer psychology

The user clicks checkboxes that apply to their purchase criteria. And we’re smart, to hedge bets our first checkbox is “See answer to all questions”. This is for people who hate checkboxes (I want to convert everyone).

Once the user selects their checkboxes and clicks SEE ANSWERS button we reveal their personalized content:

To recap: page content has been reduced by 70% without cutting any of the questions this shopper cares about. Win-win.

Comments 4

  1. Sheesh, that is very cool. I love how you are customizing the experience to the user. I definitely appreciate that when businesses do that to me (although its usually in person businesses instead of online ones).

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