When I’m on a shipping page I expect to see this basic template–
But sears.com asks for an extra piece of mandatory info. They ask for County name–
Why do they do this? I don’t even know my county name. I’m guessing many shoppers don’t.
Moving Away from Norm Can Be a Conversion Killer
Comments 2
It is related to sales tax. It is because Sears has so many physical stores that they need to collect sales tax correctly on the county level and not just the state level.
Sales tax is so complicated that the rules vary from state to state, and the rates vary from county to county. So when you have a big physical footprint, it becomes very complicated to comply.
Author
That’s a good point. I didn’t realize.
One suggestion for sears.com would be to explain to shoppers why they have to collect County info.