They should be. But almost never are.
This is a phenomenon we see all the time. When looking at Google Analytics, we’ll often see that item X is driving 12% of a client’s overall sales. That’s pretty impressive. However, we then look at the traffic that reaches item X’s product page and realize only 5% of visitors see it.
That’s a problem because your bestseller (the workhorse) should be getting the limelight. However, this is also a huge opportunity for increasing sales.
If your visitors aren’t naturally gravitating to your best seller, then bring the best seller to them.
Let’s look at an example. Wetakethecake.com (not a client) became super famous a few years ago because their Key Lime Bundt Cake was picked as one of Oprah Winfrey’s “Favorite Things”. When we visited the Key Lime Bundt Cake product page on Wetakethecake.com and compared the number of reviews to the number of reviews of the rest of their product line, it was clear that this product was the best seller… by far.
If Wetakethecake.com would hire us as their conversion optimization agency, then this is what we’d A/B test:
1. We would add a floating tab to the site
With our test, our goal is to increase traffic to the Key Lime Bundt Cake product page through a floating tab (notice the “Found our secret yet?” tab below):
A couple important design choices have been made: 1) Shoppers hate random floating or popup elements so we’ve offered a way to close the tab (notice the ‘close’ button in the upper right corner), 2) We’ve intentionally phrased the copy in the tab to be a little mysterious. In testing, we find phrasing things as a question drives significantly higher click through rates.
2. We would make the tab open a slide out window on click
When someone interacts with the tab we’ll open it for more context. See below:
This does 2 things:
1) It’s fun.
2) It makes sure that the bestseller that’s driving 12% of sales is also seen by 12% of traffic.
Warning: No idea can be applied directly without thought. I can list dozens of ways in which directly implementing this idea without considering your business strategy and site user experience can annoy users. What we are showing here is a mechanism for making best sellers more visible. You still need to do the hard work of designing this so it works for your site.